RingCentral Launches AIR Pro for Healthcare: An Agentic Voice AI Platform That Automates Patient Access and Care Coordination
RingCentral has launched AIR Pro for Healthcare, a voice-first AI platform that automates patient interactions across phone, SMS, video, and messaging channels. The system integrates with over 80 electronic health record systems including EPIC and Oracle Health, allowing AI agents to verify patient identity, schedule appointments, check insurance, and handle billing inquiries while maintaining HIPAA compliance. For eye care practices, this technology could streamline appointment scheduling, patient check-ins, and routine administrative tasks, freeing up staff to focus on patient care. The platform includes pre-built healthcare templates and can transfer calls to live agents with complete interaction history when needed.
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