Voice AI Agent for Ophthalmology Practices
Assort Health offers a specialized AI voice agent designed specifically for ophthalmology practices to handle complex patient scheduling and triage workflows. The system is trained on real ophthalmology procedures including cataract surgery pathways, 46+ types of retinal injections, and three-track routing for optical, contact lens, and medical visits. It integrates directly with major EHR systems like Nextech, ModMed, and Epic to book appointments, update records, and manage follow-up scheduling based on encounter notes and testing requirements. The AI handles urgent retinal cases by screening for red-flag symptoms like detachment or sudden vision loss, routing critical patients to human staff within minutes while managing routine appointments automatically. Practices report significant improvements including 33% recovery of previously missed calls, 75% decrease in call abandonment rates, and 83% reduction in hold times, allowing front desk staff to focus on more complex patient care needs.
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